![]() While buying a phone plan can be a relatively complicated process with a number of different, occasionally conflicting offers, we found T-Mobile to be uncommonly transparent with their pricing. The no taxes or fees guarantee is on the price of the plan only. Note: While there are no taxes or fees on the plans themselves, customers may be subject to these additional charges on phones or SIM cards when purchasing the plan. With a T-Mobile SIM Card, you can potentially use your current phone with one of their plans. All of the plans also include 50GB of data per month before service will be throttled, which we found to be more than enough to cover normal phone usage.Īnother aspect of T-Mobile’s plans is two of the three don’t include additional taxes or fees when we signed up with Autopay (which just means monthly charges are automatically deducted from your account). Unlike some other providers (check out our Consumer Cellular review) that offer more customizable plans with talk-only options, all of T-Mobile’s plans include unlimited talk, text, and data. Let’s take a look at the plans and see how they compare: For those who want to connect to family or for emergencies, the more pared-down Essentials plan could be a great option, while the Go5G plans cater more to tech-savvy users who plan on using their phones for streaming video, social media, and other applications. Each plan has something to offer depending on what you may be looking to get out of a phone. T-Mobile offers three plans for their 55 and older customers: Essentials 55, Go5G 55, and Go5G Plus 55. There were some nuances within the plans themselves that did affect the purchasing process, so let’s just dive in. We selected from the three 55+ plans, chose from the participating devices included with the plan, and we were off and running. The actual buying process is relatively simple with T-Mobile. While this process is a bit more inconvenient than simply buying online, it’s not the worst thing in the world to have a representative talk us through the plans, phone options, and more, so we have a completely transparent explanation of what we’re paying for. Because of age verification, we needed to speak to an agent to get the plan we wanted. The downside of T-Mobile’s 55 and older plans, however, is they can’t be purchased online without the help of a customer service representative. The company features both prominent phone numbers as well as a live online chat to get in touch with a representative. In our interactions with the company, their customer support team is always friendly and conversational, and they have a firm understanding of their plans which helps them answer any questions. One area in which T-Mobile especially excels is their customer service, which also helps in the buying process. Luckily, T-Mobile’s offerings are limited to wireless, which, while still somewhat complicated, take additional guesswork out of the proceedings. Furthermore, with so many product offerings, companies try to sell new customers on bundled services, and it can be confusing to know if we were getting a competitive price or if we were being upsold on services we didn’t need. This seems counterintuitive, but when shopping with Verizon or AT&T-companies with home-based services like internet, cable, and landline-navigating the different products can be complicated.
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